How to Retrieve Response Rate Information

This information can be used to document that an instructor requested course evaluations but there was an insufficient number of responses.

The instructor is logged into CES with the Watermark Course Evaluations & Surveys Dashboard appearing.

Screenshot: Watermark CES dashboard, showing widgets Response Rate Tracker, Project Results, and Manage Courses

The boxes shown on the dashboard are called widgets and there is one for each part of the CES Process.  For the Response Rate Tracker, it will show the current semester course evaluation project if you have a course in the project.  It will only start showing data once the evaluation is available to your students.

To retrieve data regarding response rates

  1. On the top purple bar, click on Results.
  2. It will display a dropdown menu to give you various options.
  3. Click on Response Rate Tracker. 

    Screenshot: Updated Results tab with "Response Rate Tracker."
  4. It will only list the current semester鈥檚 project because that is the one that is In-Progress as shown under Status.
    Screenshot: Project Response Rates page with links to project and arrow pointing to "in-progress."
  5. On the Project Response Rate screen, click on the drop down under Status.
    1. Change the option to Ended.
    2. Click Search

      Screenshot: Project response rates page with arrows pointing to "Ended," and "Search."
  6. It will now list all the projects for course evaluations that you participated in.
    1. This is the overall information. Meaning the start/end dates are for the semester project not when your evaluations were distributed and completed.  Also, response rate information is the total for all your courses in that project.
      1. The Opted-Out column is in reference to any students who have opted-out from the evaluation.

        Screenshot: Project Response Rates page with course information
  7. To drill down to the next level of information, click on the semester鈥檚 project name. It will list your courses in the project. 
    1. It will give you the number of responses from each course.

      Screenshot: course response rates, with arrow pointing to "Responded."
  8. For those courses that have a number of responses lower than 4, there are no results provided.
  9. If you would like to download the course information to have on record that you requested course evaluations, you can do so from the previous screen called Project Response Rate.
  10. To go back to the previous screen, click the Go Back One Page arrow in your browser.
  11. If there is data to download, click on the View icon associated with the semester project.

    Screenshot: Project response rates page with arrow pointing to the download icon.
  12. A small courses box appears, click on it.
  13. It will download the data into an Excel file.
  14. Locate the Excel file from where your downloads are stored or you can open the file in the download notification box.
    1. The file name will have the name of the project in addition to-RRCourse.xlsx.
      1. Example: SP23MainCourseEvalutionPilot-RRCourse.xlsx
  15. The information in the Excel file will be the same as what was shown on the Course Response Rates screen.
    1. It will not have a statement of no results due to the low number of responses. However, it will show the actual number of responses and that you requested this course for an evaluation. 
    2. You can use this Excel file to keep as a record or you can screenshot the Course Response Rates screen to keep as a record, since both provide the same information.