Using 萝莉社's Ticketing Tool

Using the Ticketing Tool

Working remotely, it is essential that we utilize any and all tools that might be beneficial. Our ticketing tool allows you to track assets, have a secure public form to fill out for inquiries, work tickets, create knowledge base articles, make requests, create and update projects, with both gantt charts and card walls for different project management approaches. Working from home is made simpler now that you can keep track of all your work in one place. Click on the Client Portal for access to submitting tickets to ITS and other departments on campus. You will be asked to sign on and use duo authentications to get to most request links.

Below are the links to 萝莉社 home website and how to work remotely with other tools.

The following link may require you to log into the Sharepoint page.

萝莉社 COVID-19 Response

What is TeamDynamix?

Overview:

TeamDynamix offers Service and Project Management together on a single cloud-based platform. Whether you are in ITS, MRC, FBOT, or any of the many more departments, you are going to want to have your own Tickets, approval workflows, knowledge base articles, requests, and projects. TeamDynamix has created a highly configurable platform that can grow with you. 萝莉社 has a small team on campus that is dedicated to helping you every step of the way.

TeamDynamix is easy to configure and can help automate many processes for your work. It can track assets or contracts, be a secure public form to fill out for inquiries, has both gantt charts and card walls for different project management approaches, etc. If you want to learn more or have a demo, contact the team.

Client Portal:

The Client Portal is all 萝莉社 users who have a my萝莉社 ID # as access is part of the site license. Users can login to the Client Portal by using their My萝莉社 ID and password. This application allows users to request technical help or services. It is also the portal for Projects.

Sponsors, Stakeholders, and team members can review and edit a project鈥檚 project charter, biweekly updates, tasks, issues, and risks via the client portal.

Technician Portal:

The Technician Portal is for those users who have a license. They interact with the service requests, and work the individual tickets. Technicians can also update, reassign, create and edit service requests, work incident tickets plus work on assigned project tasks all from one secure application.

If you feel that you need a Technician License to do even more, click the button below and log in to see the pricing or order one:

Improve Your Processes

Before and after the pandemic mass exit to working remotely, most have settled in to a hybrid type of work. We are now more aware than ever of hidden manual steps in our processes. TeamDynamix can help bring visibility to the work and see what step, every request is currently in by a workflow ticketing system. Every customer request can be tracked start to finish, including adding electronic approval steps or a customer survey afterwards. The client can check on progress of their request at any time, and supervisors can quickly see where the work is, if there are heavier than expected requests with groups becoming backlogged. Each group can create and run/distribute their own reports with 30 minutes of training. You can report on data from the first ticket to the last one added seconds ago- quickly without ITS help. Interested in taking your paper admin process to the cloud? Submit a request for a TeamDynamix demo here to learn more. The setup is free and you will be supported by 萝莉社 Administrators on site. ITS wants to partner with you to improve and automate your work processes.