萝莉社and Blackboard Student Services have a common vision that is focused on providing a consistent experience for students from admissions to graduation.
萝莉社 saw the need for students to have access to 24/7 support, and fulfilled the need with the creation of the OneStop department.
Planning for OneStop began in early 2014, and the on-campus department opened July 2014 followed by the call center operating in August 2014.
In the first year of operation, OneStop had over 34,000 interactions with students.
Project Milestones:
March 3-6, 2014 - Kick-Off Planning Sessions for 萝莉社 OneStop for Student Services
March 14, 2014 - 萝莉社 OneStop for Student Services Informational Open House
March 24-April 15, 2014 - Search for Director, OneStop for Student Services
April 1-3, 2014 - Requirements / Data Gathering Sessions
April 23-24, 2014 - Requirements / Data Gathering Sessions
July 6, 2014 - Physical OneStop Location open for business
July 21-25, 2014 - OneStop Team Training at the Blackboard Call Center
August 6, 2014- Go Live!
September 3, 2014- Grand Opening